⚠️ For emergencies, please call 911 | This portal is for non-emergency requests only

How Can We Help You Today?

Report non-emergency issues, request city services, or get information about Newport News programs and resources.

Our Services

Select a service below or use our chat assistant for personalized help

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Parking Issues

Report abandoned vehicles, parking violations, or request residential parking permits.

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Trash & Recycling

Schedule bulk pickup, report missed collections, or get recycling information.

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Street Lights

Report streetlight outages or malfunctions in your neighborhood.

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Roads & Sidewalks

Report potholes, damaged sidewalks, or request street repairs.

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Parks & Recreation

Information about city parks, programs, facility rentals, and maintenance requests.

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Animal Services

Report stray animals, wildlife concerns, or get pet licensing information.

Contact Us

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Non-Emergency Line

(757) 247-8000

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Email

services@nnva.gov

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City Hall

2400 Washington Avenue
Newport News, VA 23607

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Live Chat

Click the chat icon in the bottom right corner for instant assistance

🕐 Hours of Operation

Monday - Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Holidays Closed

💬 Our chat assistant is available 24/7 for common questions

👋 Need help? Click the chat button below to get started!